Shipping & Refund Policy

Effective Date: [03/15/25]

At Inner Seoul Glow, we are committed to providing a seamless shopping experience. Please review our shipping and refund policy before making a purchase.

Shipping Policy

• Processing Time: All orders are processed within seven (7) business days after payment confirmation. Processing times do not include weekends or holidays.

• Shipping Methods & Delivery: We use reliable shipping carriers to ensure timely delivery. Shipping times may vary depending on your location and external factors beyond our control, such as weather delays or carrier disruptions.

• Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor your shipment.

• Shipping Address: Please ensure that your shipping address is accurate at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Lost or Damaged Packages: While we strive to ensure safe delivery, we are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. If an issue arises, please contact the shipping carrier directly for assistance.

Refund & Return Policy

Due to the nature of our beauty and skincare products, all sales are final, and we do not accept returns, exchanges, or refunds.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@innerseoulglow.com with clear photos of the product and packaging. We will work with the manufacturer to resolve the issue, but we do not guarantee a refund or replacement.

• Cancellations: Orders cannot be canceled once they have been processed and shipped.

By placing an order with Inner Seoul Glow, you agree to this shipping and refund policy. If you have any questions, please contact us at support@innerseoulglow.com before making a purchase.

Thank you for shopping with us!